For more information, to be added to our email update list or for help enrolling in courses, please use our admin support ticket system:
Frequently Asked Questions:
I do not remember my Mac ID username (e.g., smithj)
In your email, try to locate your McMaster Person ID/MacID email. This mail would have your Person ID number and barcode number. If you have both of those numbers go to the MacID Management website and click ‘Need help with your MacID?’ and follow the prompts from there.
If you cannot locate your student number and/or barcode number, please submit a support ticket
I forgot my password for my MacID
First, ensure that you have your MacID username (e.g., smithj). If you do not remember your MacID username, please see the above FAQ. With your username go to the MacID Management website and click on ‘Forgot Password?’. You will be instructed to answer your security questions and then reset your password. If you do not remember your security answers, or if you do not have any security questions listed, please contact University Technology Services (UTS) for assistance at either uts@mcmaster.ca, live chat or (905) 525-9140, ext. 24357 during business hours.
Visit UTS website for more information.
I need my barcode to reset my password but I cannot locate this information
If you do not remember your student number and/or barcode number and cannot locate this information in your email please contact the registrar office here: https://registrar.mcmaster.ca/about/
I don’t remember the answers to my security questions
If you do not remember your security answers, or if you do not have any security questions listed, please contact University Technology Services (UTS) for assistance at uts@mcmaster.ca, at either uts@mcmaster.ca, live chat or (905) 525-9140, ext. 24357 during business hours. Visit UTS website for more information. They will ask you for your student (person ID) number and barcode number.
How can I obtain an Enrolment/Completion letter?
Students can log into the MOSAIC Student Centre to access this information. Please follow the steps below:
- Log into Mosaic > Student Centre tile > Academics section.
- Use the drop down menu in the Academics section (defaulted to ‘other academic…’) to select ‘Enrolment/Financial Letters’ and click the grey arrow.
- Select the Enrolment/Completion letter.
- Your academic career is ‘Independent’.
Please ensure that your pop-up blocker is off so that the letter can be downloaded.
How can I obtain a receipt for a course?
You can view your course enrollment history by signing into MOSAIC and navigating to Student Center.
Choose “Course History” from the drop-down menu located in the Academic section (located on the top left corner of the page).
Alternatively, for payment details, you can log in to your MOSAIC student centre and print an ‘enrolment/financial letter’ from the academics section, as well as print out the ‘payments’ page in the finances section.
How do I get my transcript?
You can log into your MOSAIC Student Centre to access this information. Please follow the steps below:
- Log into Mosaic > Student Centre tile > Academics section.
- Select ‘Transcript: Request Official’ from the dropdown menu (defaulted to ‘other academic…’) and complete the form.
- Your academic career is ‘Independent’.
- NOTE: You will see you also have the option view an unofficial transcript from the academics section drop down menu. Please ensure your pop-up blocker is turned off if you would like to view this.
How do I view my grades and completed courses?
You can log into the MOSAIC Student Centre to access this information. Please follow the steps below:
- Log into Mosaic > Student Centre tile > Academics section.
- Select “Course History” from the dropdown menu (defaulted to ‘other academic…’).
- You will be able to view all completed, registered and/or dropped courses on this page.
How do I apply to graduate?
After you complete all your required courses and all final grades have been posted in MOSAIC, please apply to graduate by contacting Program coordinator or submitting a support ticket
McMaster values your privacy. Review the Freedom of Information and Protection of Privacy at McMaster University (FIPPA) Notice on the University Secretariat website.